1. At a glance
- Paid plans include a 7-day trial where shown at checkout.
- You can cancel before renewal. Cancellation normally stops future charges rather than refunding the current period.
- UK and EU consumers may have a 14-day statutory right to cancel, subject to the rules for digital services and immediate access.
- We offer a discretionary refund window for annual plans described below.
- Paddle processes payments and refunds as merchant of record.
2. 14-day statutory cancellation right
If you are a consumer in the UK or EU, you generally have 14 days from the day after entering a distance contract to cancel it without giving a reason. This is a statutory right under applicable consumer law.
EMIL AI is a digital service. If you ask us to start providing it during the 14-day period, we will ask for your express request and acknowledgement at checkout. If you cancel while the service is being provided, we may deduct a proportionate amount for the part supplied before cancellation. Where the service has been fully performed after your express acknowledgement, the statutory right to cancel may no longer apply. We will not take away rights that cannot legally be excluded.
To exercise the right, send a clear statement to contact@askemil.xyz within the 14-day period. You may use the wording: “I cancel my EMIL AI subscription,” with your name and account email. We will confirm receipt.
3. How to cancel a subscription
Cancel from the billing or account settings in app.askemil.xyz, follow the cancellation link in your Paddle receipt, or email us. Include the email address used for the subscription so we can locate it.
If you are still in a trial, cancel before the trial end date to avoid the first paid charge. If you cannot access your account, contact us and we will help you cancel.
4. What cancellation does
Cancellation turns off future auto-renewal. You normally keep access to paid features until the end of the current billing period. A monthly cancellation does not refund the remaining days of that month, and an annual cancellation does not refund the remaining months of that year, except where a statutory right, the annual goodwill policy below, or another legal exception applies.
At the end of the paid period, paid features may be disabled and your account may move to the free tier if available. Data retention is described in the Privacy Policy.
5. Annual-plan goodwill refunds
Separately from statutory rights, we offer a discretionary refund window for an annual Ascent or Executive Track plan. You can request a full refund within 30 calendar days of the annual charge. We may ask for the reason so we can improve the service, but you do not need to provide one.
This goodwill refund applies to the first annual purchase and each annual renewal, but not to a period for which we have already issued a refund. It does not limit any legal right you may have. Monthly plans are not covered by this discretionary window.
6. How to request a refund
Email contact@askemil.xyz with “Refund request” in the subject. Include your account email, plan, charge date, and the reason for the request if you want to share it. Do not send full card numbers or passwords.
We will confirm whether the request is approved and, where applicable, Paddle will process the refund to the original payment method. The time it takes to appear depends on your bank or card provider. Paddle may contact you for payment verification.